Options for Redelivery

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What is Redelivery?

For some reason, a courier company may be unable to deliver an item to you if no one is there to sign for it or if it is too large for your letterbox. Redelivery is the solution for you if you cannot pick up the item from your local post office.

If a courier failed to deliver your mail because they could not locate you, you could request a Redelivery online.

If the first delivery effort was unsuccessful, you can submit a redelivery request to have your postal item sent again. As a result, redelivery occurs AFTER the initial delivery attempt.

How to Arrange Redelivery with Different Couriers?

Here is the information on how to schedule redelivery with different couriers.

DPD Redelivery (Not at Home)

You're unable to accept delivery of your purchase because you're not at home, and it's also not capable of delivering to your neighbours? DPD will still do everything necessary to get the parcel to you as soon as feasible.

DPD will send your goods to the nearest Pickup parcel shop after the first delivery attempt. There are approximately 6,000 Pickup parcel shops throughout the UK, so there is usually one close by. On the 'Not at home' note the driver has left for you, you may find out where to pick up your package.

DHL Redelivery

If you miss a delivery, DHL will leave you a card in your mailbox telling you that they will try the next business day again. You'll need to have the tracking number from your dispatch email to schedule redelivery through the DHL website. If you do not request redelivery, DHL will try to deliver the following business day.

If no one is home on the second delivery attempt, the courier will leave a card directing you to a DHL sorting centre where you can pick up your package. You will have five days to collect the parcel before it is returned to the sender.

You can make arrangements with the sender of your package to schedule a third delivery attempt or have the parcel delivered to a different address.

TNT Redelivery

If a customer is not at home, the driver must decide if leaving it is safe. The package will be sent to the facility for redelivery if there is no safe place to leave it. TNT will then leave a card with instructions on scheduling redelivery. They will not leave things unattended unless permitted to do so.

TNT will charge a fee for redelivery. Redelivery to the same or a different address can be requested online using a "Sorry We Missed You" card.

Yodel Redelivery

While your parcel is on its way to you, you may be able to change the delivery address, date or even arrange to pick it up from your local depot. Enter your parcel number into Yodel's tracking page to see what alternatives are available to you.

If you are unable to reschedule during your delivery, you must wait for your driver to attempt delivery of your package, at which point you will be given a calling card outlining the next actions to take:

If you received an Orange calling card, go to the Yodel tracking page and enter the 8-digit card reference number from the card and your postcode. If your parcel may be rearranged, you will be shown the possibilities accessible.

If you have a Green Yodel calling card, you are required to text or phone the driver at the number on the card, which will be written for you. The driver's information will be displayed on the tracking page as well. If you've got a green card, you won't be able to change the redelivery date on the tracking page.

UPS Redelivery

If you're expecting a package from UPS, but you miss the first delivery attempt, you have options for redelivery.

You will receive a UPS InfoNotice this will let you know that a UPS courier tried to deliver your parcel but you weren't available.

UPS give you the option of:

  • Collecting it from a UPS Customer Centre or UPS Access Point Location.
  • You can have the parcel delivered to another address.
  • You can choose to have your parcel delivered to your address at a future date.

Who Can Schedule and Accept Redelivery?

Are you unsure who can accept and schedule redelivery? Here's everything you need to know about it.

Residential Redelivery

  • The agent for the addressee.

Corporate Redelivery

  • An employee may arrange and receive a Redelivery if they can provide all essential Redelivery information and Acceptable Identification.
  • A single employee must sign for the components. The "business" cannot sign, and carriers must be able to input the individual signing for the delivery's first initial and last name.

Delivery Services by Packlink

Packlink provides a comprehensive delivery service, and we're dedicated to providing everything you need to know to send with confidence.

We want to make things as simple as possible for you, so we've compiled all of the necessary information and how to process redelivery here. If you still can't find what you're searching for, please contact us directly, and we'll be pleased to assist you.