Resilience Partner in a Changing Global Trade Landscape

Adapt to Customs, Duties & Policy Changes with Confidence

As global trade and cross-border policies continue to evolve, Packlink stands as a constant — a unified, adaptable suite of solutions built to help customers stay agile and competitive.

We don’t take a stance on any specific policy. Instead, we stay in-tune with changes, so our customers don’t have to — delivering tools and infrastructure that flex as the market shifts. Whether it’s new tariffs, regulatory updates, or customs complexity, we’re committed to providing stable, scalable solutions that help customers adapt quickly and keep business moving.

From smarter ways to manage duties and taxes, to cross-border fulfillment and carrier flexibility, we’re continuously innovating to equip businesses with the tools they need to thrive — no matter how the world changes.

• Focused on Customer Resilience, Not Politics: Our priority is building resilience into your operations — not interpreting policy, but ensuring you’re ready for whatever comes next.
• Neutral, Informed, Responsive: We stay close to regulatory and market developments so we can build what matters — not to speculate, but to support.

Packlink helps customers navigate the complexity of international trade by simplifying customs processes and providing the necessary information for seamless and compliant shipments. Our platform gives you the stability and tools you need to adapt to changes in global policies.

Capabilities that support this positioning:

• Customs Documentation Simplification: Packlink provides templates for customs invoices and inventory lists that users can download and complete. Detailed guides are offered on how to correctly fill out the documentation, including item descriptions and reasons for shipment (e.g. gift, return, etc.), which helps reduce errors and delays.
• Compliance Guidance: Packlink informs users about the need for Harmonized System (HS) codes for correct product classification, and offers tools to find them. Additionally, it clarifies the requirements for different types of goods, such as those subject to export restrictions (e.g. cultural goods, protected species).
• Clear Management of Duties and Taxes: If you have a free Packlink PRO account, you can leverage Delivered At Place (DAP) Incoterm for international shipments, which makes the recipient responsible for duties, taxes, and other charges. The platform clearly informs users of this responsibility, enabling transparency with your customers.
• Proactive Alerts and Tracking: Through real-time tracking, users can see if a package is held in customs with a status like "Falta Documentación" ("Missing Documentation"). The Packlink customer service team can proactively assist users in providing the additional documentation required by customs authorities, minimizing interruptions.
• Diversity of Carrier Options: Packlink offers access to a wide network of market-leading carriers for both domestic and international shipments. This flexibility allows customers to choose the best option based on destination, cost, or service type (express or standard).